Privacy Policy

At Chartered Express, we value the trust you place in us. We want to ensure that your personal information is kept safe and secure while you use our services. This Privacy Policy explains how we collect, use, and protect your information. Please take a moment to read this document so you understand our practices.

Introduction

Privacy is very important to us. Our goal is to ensure that your information is handled safely, securely, and responsibly. This policy will explain how we collect, store, and use your personal information when you interact with us.

By using our website or services, you agree to the terms of this Privacy Policy. We may update or change this policy from time to time, so please check back regularly.

What Information We Collect

We collect two types of information when you visit or use our website:

a. Personally Identifiable Information (PII)

This includes any personal information that you provide, such as your name, email address, phone number, payment details (for services like trademark filing or GST registration), and other details related to your business setup or digital marketing needs. You provide this information when you sign up, register for a service, or interact with our website.

b. Non-Personal Information

We may also collect data about your browsing activity, such as the website you visited before you came to us, your IP address, browser type, and pages you view on our site. This helps us understand how visitors use our site and improve your experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process requests for services such as trademark filing, GST registration, digital marketing, or business setup.
• To Improve Services: We may use your information to understand customer needs better and improve our services and website.
• For Marketing: We may send you offers, promotions, and updates on services based on your previous interactions with us.
• To Prevent Fraud: We use your data to protect against illegal activities, including fraud and other crimes.

Sharing Your Information

We may share your information with:

• Third-party Service Providers: We work with other companies that help us run our services, such as payment processors or marketing platforms. These companies are required to keep your information secure and only use it for the purposes for which it was shared.
• Law Enforcement and Legal Compliance: In certain situations, we may be required to share your information by law, for example, if requested by law enforcement agencies or to comply with a legal order.
• Affiliates and Partners: We may also share your information with our business partners who offer complementary services, such as business setup or financial services. If this happens, we ensure your information is shared in accordance with this Privacy Policy.

Cookies and Tracking

We use cookies to improve your experience on our website. Cookies are small files stored on your computer or device that help us remember your preferences and customize your visit.

For example, when you leave a comment or fill in forms on our website, cookies allow you to save your name, email, and website for next time. This saves you from having to re-enter your details each time.

You can control how cookies work through your browser settings. If you prefer not to have cookies stored, you can disable them, but some parts of the website may not function properly without them.

Google AdSense

Our website uses Google AdSense to serve advertisements. Google AdSense may use cookies and web beacons to collect non-personally identifiable information about your visits to this and other websites in order to provide personalized ads to you. These ads may be tailored to your interests based on your browsing behavior.

Google may use your information to serve ads based on your previous visits to our website or other sites on the internet. You can opt-out of personalized advertising by visiting Google’s Ad Settings or by using the Network Advertising Initiative’s opt-out tool.

For more information about how Google AdSense uses data, you can visit their Privacy & Terms page.

How We Protect Your Information

We take your privacy and security seriously. We use industry-standard encryption and security measures to protect your personal data from unauthorized access. Our team follows strict security practices to ensure your data is handled safely.

However, while we take every reasonable step to protect your data, no system can be 100% secure. You are also responsible for ensuring that your password and other personal information are kept safe.

Third-Party Websites

Our website may contain links to other websites. These third-party websites have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of these websites.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent version will be updated. We recommend you review this policy periodically to stay informed about how we are protecting your information.

Your Rights and Choices

You have the right to:

• Access and Update Your Information: You can view and update the personal information you have provided to us through your account settings.
• Delete Your Information: If you wish, you can request that we delete your personal information, although we may need to keep certain data for legal or business purposes.
• Opt-out of Marketing: If you no longer wish to receive marketing emails or notifications from us, you can unsubscribe at any time by clicking the unsubscribe link in any email we send you.

How Long We Retain Your Data

We retain your personal information only for as long as necessary to provide our services and comply with legal requirements. For example, if you leave a comment on our site, we store that comment and its metadata indefinitely. This helps us approve follow-up comments automatically instead of holding them for moderation.

For registered users, we store the personal information they provide in their profiles. You can edit or delete this information at any time, except for your username.

Embedded Content from Other Websites

Our website may include embedded content, such as videos, images, or articles. This content behaves the same way as if you had visited the other website directly. These external sites may collect data about you, use cookies, and track your interaction with the embedded content.

Non-Refundable Services and Shipping

When you purchase services from Chartered Express (such as trademark filing, GST registration, or digital marketing), they are non-refundable under any circumstances. However, if you encounter any issues, such as receiving damaged products related to your business setup, we will replace them.

Processing Time: 24-48 hours
Shipping Time: 7-10 days after processing

Grievance Officer

In case you have any concerns or grievances regarding our privacy practices or how your information is handled, you can contact our Grievance Officer:

Name: Mayank Jha
Mobile Number: 8235612242

Email: [email protected]

Please reach out to us if you have any questions or issues, and we will be happy to assist.

Consent

By using our website and services, you consent to our collection, use, and sharing of your information as outlined in this Privacy Policy. We are committed to maintaining your trust and protecting your privacy.