Return Policy

Reporting Damaged or Defective Products

If you receive a damaged or defective product, or if the product does not match the specifications of your original order, please contact our customer service team through the following channels:

• Call Centre: +91 9472879073
• Email: [email protected]

Complaint Verification and Resolution

Upon receiving your complaint, Chartered Express will verify the authenticity and nature of the complaint. If the complaint is deemed genuine, Chartered Express will inform the relevant provider and request a replacement. For frivolous or baseless complaints regarding product quality or content, Chartered Express reserves the right to take legal action against you. You will be solely responsible for all costs incurred by Chartered Express in this regard. It is acknowledged that the provider selling the defective product/service will be solely responsible for any claims related to such products/services, and Chartered Express will not be held liable.

Accepting Shipments

Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered with. If you observe any damage or tampering, refuse to accept the delivery and inform Chartered Express immediately. The return process may be restricted based on the nature and category of the product.

Conditions for Returning Products

To return any products sold through the website, please comply with the following conditions:

1. Notification: Notify Chartered Express of receipt of a damaged/defective product/service within 48 hours of delivery. If you are unable to do so within this timeframe, Chartered Express will not be liable for replacing the order.
2. Product Condition: Products/services should be unused.
3. Return Shipping: Chartered Express will arrange for the pickup of the damaged/defective product through its logistics partner. If this is not possible, you will be required to dispatch the product using a reputable courier within one day of receiving notice. Courier charges will be reimbursed as determined by Chartered Express’s logistics team.
4. Original Packaging: Products must be returned in their original packaging, including price tags, labels, barcodes, user manuals, warranty cards, and invoices.
5. Packaging for Return: Ensure that return packets are strongly and adequately packaged to prevent further damage during transit.
6. Verification: Returned products are subject to verification and checks by Chartered Express to determine the legitimacy of the complaint/return.

Refund Process

If the return of a product is accepted by Chartered Express, the value of the product, as originally paid by you, will be refunded. Refunds will be processed based on the payment method and credited directly to your debit/credit card, online account, or via cheque at Chartered Express’s discretion. Refunds are subject to the following:

1. Online Payments: Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the circumstances determined by Chartered Express.
2. Cash on Delivery Payments: Refunds for cash on delivery payments will be provided via cheque or account transfer.
3. Repairs: If the product can be repaired by the service center, Chartered Express will arrange for the repair and send it back to you.

Misuse and Legal Actions

If any user attempts to misuse or harm the website in conjunction with any other site, their access to classes will be deactivated without a refund. Legal action may also be taken against such users.

Discount Coupons and Refunds

Discount coupon codes, once used, will not be refunded in the case of order cancellations by either the customer or Chartered Express.

Student Refunds

If a student requests a refund, they must submit a scanned copy of their Aadhaar card, ICAI/ICMAI/ICSI registration slip, and a passport-sized photograph on our website. Failure to provide these documents will result in the non-refund of the class fee.

By adhering to these policies, Chartered Express ensures a fair and efficient process for handling returns, replacements, and refunds, maintaining the integrity and quality of our services and products.