Shipping Policy

Tangible Products Shipping Policy for Chartered Express

This policy applies to the sale of tangible products such as CDs/DVDs, USB/Pen Drives, Tablets, SD Cards, Printed Materials, etc., and is applicable to all Sellers registered on charteredexpress.com (hereinafter referred to as “CE”) who intend to sell these products. By listing their products on CE, Sellers irrevocably agree to abide by all the terms mentioned below.

Definitions

• Shipping: Refers to the transfer or movement of sold tangible products from the Seller to the Buyer (hereinafter referred to as “Customer” or “User”) destination.
• Shipping Source: The Seller’s current location from where the tangible product is shipped.
• Shipping Destination: The Customer’s postal address provided to CE at the time of placing the order.

Shipment Details

All tangible products sold on CE will be shipped by the Seller, who is solely responsible for the delivery of the product. Sellers must ensure that the right products are shipped to the right Buyers and that the packaging material used is of the best quality to ensure the products reach their destination undamaged.

Pin Codes and Dispatch Time

Before registering on CE, Sellers must provide a list of pin codes they serve to avoid order placements for areas they do not cover. After shipping the products, Sellers must share the courier tracking details with CE and the Customer via SMS or email. All shipments should be dispatched within 48 hours of receiving the purchase intimation.

Shipment Return and Replacement Policy

Replacements are available for Buyers who receive a damaged product from Sellers. Efforts will be made to provide a replacement at no extra charge if the intimation of a damaged or incorrect product is received by CE within 7 days of delivery. The 7-day replacement policy applies only to CDs/DVDs, Pen Drives, Study Materials, SD Cards, and Tablets sold on charteredexpress.com.

Conditions for Return

All tangible products should be returned in the original condition received by the users. CE will not accept returns in certain instances, including:

• Damages due to misuse of tangible products by the Buyer.
• Incidental damage due to malfunctioning of tangible products.
• Any tangible product returned without all original packaging and accessories, including the box.

Replacements can be for the entire product or part(s) of the product, subject to availability at the Seller’s end. Buyers can claim replacements for software failures as well, but they must first report the issue via email to CE. If the issue cannot be corrected remotely, the replacement request can be accepted.

CE reserves the right to decide whether or not to replace products with new/fresh/genuine products. All claims for the replacement of damaged products made by Customers will be communicated to the Sellers by CE.

Return Shipping Process

Damaged products will be shipped back to the Seller’s location in original condition either via reverse pickup by the Seller or the Customer will be asked to ship it back to the Seller’s location. It is the Seller’s responsibility to ship a fresh/new/genuine product to the Customer after receiving the replacement request from CE.

Exclusions from Replacement Policy

Any physical damage to the tangible product by the Buyer while using it or due to mishandling will not be covered for replacements under this policy.

By adhering to this policy, Sellers on Chartered Express ensure a reliable and satisfactory experience for all users, maintaining the integrity and quality of their products and services.