Shipping Policy

At Chartered Express – Your Digital Growth Partner, we are committed to ensuring a smooth and hassle-free experience for our sellers and buyers. This Shipping & Replacement Policy governs the sale of tangible products such as CDs, DVDs, USB/Pen Drives, Tablets, SD Cards, and Printed Materials. By listing and selling on Chartered Express, sellers agree to comply with the following terms and conditions.

1. Definition of Terms

Shipping: The movement of tangible products from the seller’s location to the buyer’s (customer’s) postal address.
Shipping Source: The seller’s current location from where the product is dispatched.
Shipping Destination: The buyer’s delivery address provided during order placement.

2. Seller’s Shipping Responsibilities

Order Fulfillment: All tangible products must be shipped by the seller, and they are solely responsible for delivering the products to buyers.
Packaging Standards: Sellers must use high-quality protective packaging to ensure that products reach customers in perfect condition.
Pin Code Coverage: Before registering on Chartered Express, sellers must submit a list of serviceable PIN codes to prevent order placements for unserviceable areas.
Tracking Information: Sellers must provide courier tracking details to both Chartered Express and the customer via SMS or email after shipment dispatch.

Shipping Timelines

Orders must be dispatched within 48 hours of receiving the purchase notification.
Tracking details must be shared within 24 hours of shipping.

3. Replacement & Return Policy

We understand the importance of quality and customer satisfaction. In case of any issues, Chartered Express offers a 7-day replacement policy for select tangible products.

3.1 Conditions for Replacement

Buyers can request a free replacement within 7 days of product delivery in case of:
✔ Damaged product received (must be reported within 7 days).
✔ Incorrect product received (different from the order).
✔ Software failure or technical defects (to be reported first via email to CE).

3.2 Non-Returnable Items

Certain items are not eligible for return or replacement, including:
✘ Products damaged due to misuse by the buyer.
✘ Incidental damages caused by malfunctioning of the product after use.
✘ Products missing original packaging, accessories, or box.

3.3 Replacement Process

If a buyer reports a damaged or incorrect product, CE will notify the seller immediately.
The damaged item must be returned in its original condition via:
- Reverse pickup by the seller (if applicable).
- Buyer-initiated return shipping (if reverse pickup is unavailable).
Once the seller receives the returned item, they must ship a new, genuine replacement at no additional cost to the customer.

3.4 Software Issues & Remote Assistance

If a product has software-related failures, the issue should first be reported to Chartered Express via email.
If the problem cannot be resolved remotely, the buyer will be eligible for a replacement unit, subject to stock availability.

3.5 Chartered Express Rights & Final Decisions

Chartered Express reserves the right to approve or deny replacement requests based on verification of the reported issue.
Replacement approval does not guarantee an exchange for the exact model/version, and availability depends on seller inventory.

4. Seller’s Responsibility in Replacements

The seller must process the replacement once the damaged item is received at their location.
Any replacement product must be fresh, new, and genuine, with complete accessories and packaging.
Failure to provide a replacement may result in penalties or removal from Chartered Express.

Note: If a tangible product is physically damaged by the buyer due to mishandling, it will not qualify for replacement.

5. Chartered Express – Elevating Your Digital & Business Experience

At Chartered Express, we focus on digital transformation, legal services, and business success. From programming and tech to legal and compliance solutions, we empower businesses with professional services tailored to growth.

Our commitment to sellers and buyers ensures a secure, reliable, and customer-friendly marketplace where businesses can thrive with trust and transparency.

For further inquiries regarding shipping, returns, or replacement policies, please contact our support team at 📧 [email protected].

🚀 Chartered Express – Innovate. Create. Elevate.