Terms of Offer for Sale
These Terms of Offer for Sale govern the sale of goods and services on charteredexpress.com (hereinafter referred to as “CE” or the “Website”). By accessing or using the Website to purchase any product or avail any services, you, the User, acknowledge and accept the following terms. If you do not agree with these terms, you must refrain from using this Website.
1. Business
1.1 Platform Functionality
The Website CE serves as a platform facilitating the sale of products and services by Chartered Express and its various affiliates, merchants, vendors, and service providers (collectively referred to as “Providers”). Providers are solely responsible for the products or services they offer.
1.2 Right to Modify or Discontinue Services
CE reserves the right to modify, discontinue, or remove any features, services, or products from the Website at its discretion, without notice. Additionally, CE may alter the purchase processes or policies as required.
2. Products
2.1 Product Availability and Purchase
CE offers a wide variety of products at fixed prices determined by the Providers. All product purchases made through the Website are governed by these Terms of Sale, as well as any additional terms provided by the respective Providers.
2.2 Shipping and Delivery
CE does not provide shipping for products sold on the Website. Shipping is handled directly by the Provider or service provider.
2.3 Warranties
All products are subject to the warranties provided by the respective Providers, and CE does not provide any additional warranties.
3. Services
3.1 User Responsibility
The User assumes all responsibility for utilizing the services purchased on the Website. CE shall not be held liable for any actions taken based on the use of these services.
3.2 Refunds and Delivery Failures
CE does not offer refunds for services unless the service has not been delivered within a reasonable time due to CE’s fault.
4. Pricing Information
4.1 Pricing Control
Prices for products and services are set by the Providers and may be changed without notice. CE may offer discounts on products at its discretion.
4.2 Incorrect Pricing
In the event of a pricing error due to a typographical mistake or other inaccuracies, CE reserves the right to cancel any orders placed at incorrect prices and refund the payment made.
5. Delivery
5.1 Shipping Address
Buyers are encouraged to provide an alternate shipping address if the primary address is not serviceable by the delivery services (e.g., courier, post office).
5.2 Separate Shipments
If an order is placed with multiple delivery destinations, each destination will be treated as a separate order.
6. Replacement Policy
6.1 Defective or Damaged Products
If a Buyer receives a damaged or defective product or one that does not conform to the order specifications, they must contact CE within 7 days of receipt for a replacement.
6.2 Provider’s Responsibility
CE will verify complaints and request replacements from the relevant Provider. The Buyer understands that the Provider is solely responsible for resolving issues related to defective products.
6.3 Return Process
To initiate a replacement, the product must be unused, in its original packaging, and returned with all documentation (e.g., invoices, manuals, warranties). In case of non-compliance, CE may not process the return.
6.4 Return Shipping
Return shipping costs will be borne by the Provider unless the Buyer is required to return the product via courier, in which case shipping charges may be reimbursed.
7. Cancellation Policy
7.1 Cancellation by CE
CE reserves the right to cancel any order at its discretion. This may include reasons such as unavailability of the product or service, errors in pricing, or issues detected by the fraud prevention system.
7.2 Cancellation by User
No refunds will be issued for orders canceled by the User unless explicitly agreed upon by CE.
8. Failure to Sell by the Provider
8.1 Refunds for Unfulfilled Orders
If a Provider fails to deliver a product or service due to reasons not caused by the Buyer, CE will ensure that the Buyer is refunded promptly. CE shall not be held responsible for the Provider’s failure to deliver.
9. Disclaimer
9.1 No Guarantee on Products/Services
CE does not guarantee the quality, accuracy, or technical specifications of any products or services sold on the Website, as it acts only as an intermediary platform for transactions between Buyers and Providers.
10. Indemnity and Liability
10.1 Buyer’s Responsibility
The Buyer agrees to indemnify and hold CE harmless from any claims, losses, or legal expenses arising from the Buyer’s breach of these Terms, negligence, or any other claims related to products or services purchased on the Website.
11. Jurisdiction
11.1 Governing Law
These Terms shall be governed by the laws of India. Any disputes arising from transactions on the Website shall be subject to the exclusive jurisdiction of the courts located in Darbhanga, India.
By accessing and using this Website, the User agrees to be bound by these Terms of Sale and acknowledges that they have read, understood, and accepted the terms outlined above.